Privacy Policy

Last Updated: March 2026

1. Introduction

Leo's Heating and Cooling ("we," "our," or "us"), located at 4624 16th St E, Fife, WA 98424, operates the website leosheating.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for HVAC services. By using our website or submitting your contact information, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you use our website or contact us, we may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number (mobile or landline)
• Service address
• Project type and service details you provide through our contact or quote request forms

We also automatically collect certain non-personal data such as browser type, IP address, pages visited, and referral source through cookies and analytics tools to improve our website experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and service requests
• To provide free estimates and schedule HVAC services
• To send appointment reminders, estimate notifications, and invoice updates (transactional messages)
• To send marketing and promotional messages, including special offers and service updates, only when you have provided explicit consent
• To improve our website and customer experience
• To comply with legal obligations

4. SMS / Text Message Communications

4.1 Transactional Messages

By providing your phone number and checking the transactional consent box on our forms, you consent to receive text messages from Leo's Heating and Cooling related to services you have requested. These messages may include:

• Appointment reminders and confirmations
• Estimate and quote notifications
• Invoice and payment updates
• Service status updates

Messages will be sent from (206) 210-2770. Message frequency may vary. Message & data rates may apply. Reply HELP for help or STOP to opt out at any time.

4.2 Marketing Messages

By providing your phone number and checking the marketing consent box on our forms, you separately consent to receive marketing and promotional text messages from Leo's Heating and Cooling, including:

• Special offers and discounts
• Seasonal promotions
• New service announcements

Message frequency may vary. Message & data rates may apply. Text STOP to opt out at any time.

4.3 Consent is Optional

Consent to receive SMS messages is never required as a condition of purchasing our services or submitting a service request. You may opt out at any time by replying STOP to any message. After opting out, you will receive a final confirmation and no further messages will be sent.

4.4 Opt-Out & Help

• To stop all messages: Reply STOP to any text message from us
• For help: Reply HELP or contact us at (206) 210-2770 or [email protected]

5. Information Sharing and Disclosure

We do not sell, trade, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our website or conducting business (e.g., CRM software, scheduling tools), bound by confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of business assets

SMS Opt-In Data: Mobile phone numbers collected for SMS communications and your SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the messages you have consented to receive from Leo's Heating and Cooling.

Information sharing with subcontractors in direct support of our services (such as dispatching or customer service) is permitted and does not constitute third-party sharing for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us understand how you interact with our site.

We use cookies for:

• Traffic source attribution (UTM parameters, referrer data)
• Analytics and website performance tracking
• Ad conversion tracking (Google Ads, Facebook Ads)

You can disable cookies through your browser settings, though some features of the website may not function properly without them.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you opt out of SMS communications, we will remove your number from our active messaging lists promptly, though we may retain a record of your opt-out for compliance purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing communications at any time

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: